Day Shift, E Mail Chat Process
ConfidentialVisakhapatnam30+ days ago
Job descriptionQualification : 12th pass or any graduate. Freshers are welcome; prior experience in BPO / email / chat support is a plus. Excellent written communication skills in English. Typing speed of at least 30–35 words per minute with good accuracy. Basic computer knowledge and familiarity with MS Office or Google Workspace. Ability to multitask and work in a team environment. Willingness to work in a fixed day shift (e.g., 9 AM – 6 PM or 10 AM – 7 PM). Prior experience in e-commerce, banking, or technical chat / email support. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or Salesforce. Strong problem-solving and decision-making skills. Customer-first mindset with a calm and professional attitude.
Key Responsibilities :
- Respond to customer queries via email and chat in a timely and professional manner.
- Provide accurate information regarding products, services, orders, billing, or technical issues.
- Resolve complaints and follow up with customers as required.
- Maintain a high level of accuracy and attention to detail while entering data.
- Adhere to customer service and quality standards.
- Escalate unresolved or complex queries to the relevant department or supervisor.
- Maintain records of interactions in the CRM or support system.
Eligibility & Requirements :
Preferred Skills :
Skills Required
Ms Office, zendesk, Crm, Customer Service
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Chat • Visakhapatnam