Manager -Trust, and Safety
ConfidentialBengaluru / Bangalore23 hours ago
Job descriptionScout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities Innovate with ideas on knowledge building, capability building, Asset / collateral creation, management, and retention of the service line assets / data Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs Craft content policies, capability decks for a global community on platforms with a focus on global markets Articulate, interpret, and implement content policies externally and internally Support and drive internal short-term Trust and safety projects Any graduate / Post Graduate degree or equivalent with an excellent academic record Relevant experience in a BPO / KPO . Relevant years of professional work experience managing projects and client processes Excellent Analytical & Communication skills Ability to work & communicate with people across organizational unit Excellent interpersonal & Management skill LEAN / Six Sigma - Trained, Tested and Certified (preferred) Leading calls with Clients / other business functions Independently High MS-Office skill (Advance Excel) - preferred . Good Understanding of Sales / Pre-sales cycle . Openness in accepting challenges and changes should be a quick learner . Flexible and open to work across schedules . Demonstrated ability to meet / improve deadlines and manage multiple priorities
Inviting applications for the role of Trust, and Safety
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and / or improvement Active user of Internet and online applications.
Responsibilities
- Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to :
o Market profile : size, competitors, stage of growth
o Customer segments : groups of prospects with similar wants & needs
o Competitive analysis : strengths, weaknesses, opportunities, and threats in the landscape
o Value proposition : the type of value we will deliver to the market
o Positioning strategy : the positioning of the offerings to focus on opportunities in the market
o Key Industry connects and roadmaps
Qualifications we seek in you
Minimum qualifications
Preferred qualifications
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Manager Trust And Safety • Bengaluru / Bangalore
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