Business Analytics Lead

We are seeking an experienced and detail-oriented Business Analytics Lead / Manager to join our international BPO team in Chandigarh. The role involves leading a team of analysts, delivering actionable insights, and driving performance improvements across global operations through data analytics and business intelligence.

Key Responsibilities

Lead a team of analysts to deliver business performance reports and insights.

Design and dynamic ,interactive dashboards, scorecards, and MIS reports using ,Microsoft Excel, and SQL.

Collaborate with operations and client stakeholders to define and track KPIs and SLAs.

Analyze large datasets to identify performance trends and improvement opportunities.

Required Skills & Competencies

Strong hands-on expertise in Power point presentation ,Advanced Excel, SQL, and Data Visualization.

Strong analytical, problem-solving, and storytelling skills.

Excellent communication and stakeholder management abilities.

Educational Qualification

Any Graduate

Why Join Us

Opportunity to work with global stakeholders and diverse business functions.

Fast-paced, growth-oriented environment with recognition-driven culture.

Exposure to international BPO analytics and transformation initiatives.

📩 Interested candidates can share their profiles at [rupali.devlekar.c@eclerx.com]