ServiceNow Developer

About Client :

Our client is one of the world's fastest-growing AI companies, accelerating the advancement and deployment of powerful AI systems. They helps customers in two ways : Working with the world’s leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies.Powering this growth is our clients talent cloud—an AI-vetted pool of 4M+ software engineers, data scientists, and STEM experts who can train models and build AI applications. All of this is orchestrated by ALAN—our AI-powered platform for matching and managing talent, and generating high-quality human and synthetic data to improve model performance. ALAN also accelerates workflows for model and agent evals, supervised fine-tuning, reinforcement learning, reinforcement learning with human feedback, preference-pair generation, benchmarking, data capture for pre-training, post-training, and building AI applications.

Job Title : ServiceNow LLM Trainer Role

Location : Pan India

Experience : 4 to 6 yrs

Job Type : Contract to hire

Notice Period : - Immediate joiner

Key Responsibilities

Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.

Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).

Write clear, natural instructions aligned with ServiceNow business processes.

Represent tasks in JSON format, ensuring clarity and consistency.

Use SQL queries to analyze and check data for accuracy.

Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.

Apply prompt engineering to structure instructions that guide task execution.

Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).

Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience

4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.

Proficiency in JSON authoring and working with structured data.

Solid understanding of SQL for data analysis and task validation.

Ability to design realistic enterprise scenarios that map to ServiceNow processes.

Experience in AI model training workflows, contributing to the creation of structured training data.

Strong prompt engineering skills for crafting effective instructions.

Analytical thinking, attention to detail, and logical structuring.

Strong communication skills + customer facing experience is a BONUS

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).

Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).

Exposure to AI / ML workflows or training data preparation.

Familiarity with Agile methodologies.

Good knowledge of prompt engineering.