Account Manager (Revenue Retention and expansion)

Role Overview

As an Account Manager at edumerge, you will own a portfolio of school or college accounts, with the primary goal of driving Net Revenue Retention (NRR). Your success will come from expanding usage within existing group schools and generating qualified referrals through deep engagement with Principals, Chairpersons, and Heads of Departments.

This is not a support or delivery coordination role — those are managed by our Customer Enablement team. Your job is to own the relationship, influence strategic stakeholders, and surface growth opportunities.

Key Responsibilities

Own and grow a portfolio of accounts aligned to your experience and capacity, typically ranging between ₹50L to ₹1.5Cr in ARR

Drive strong Net Revenue Retention (NRR) through expansion in group schools and high-quality referrals from Principals and Chairpersons

Build trusted advisor relationships with Principals, HODs, Chairpersons, and Head Office decision-makers

Collaborate with Customer Enablement Managers (CEMs) to monitor usage trends and adoption risks

Identify and qualify expansion opportunities — new modules, branches, or use cases

Proactively source referrals and act on warm intros to other institutions

Participate in Quarterly Business Reviews (QBRs), EB connects, and strategic account planning

Who You Are1-2 years of experience in Account Management or CS roles in SaaS, ERP, or EdTech

Strong stakeholder engagement skills with experience working with CXO / decision-maker level

Demonstrated ability to influence renewals, referrals, or upsell outcomes

High ownership mindset — treats each customer like their own business

Excellent communication skills in English and Hindi (regional language fluency is a plus)

Experience working with educational institutions is a strong advantage

KPIs & Success Metrics

Net Revenue Retention (NRR) per quarter

Number of Executive Business Connects (Principals, HODs, etc.)

Qualified Referrals Sourced

Expansion Pipeline Created and Attributed

Compensation & Benefits

Competitive salary with 80 : 20 Fixed to Variable structure

Variable payout fully tied to NRR performance and referrals

Performance bonus for exceeding 120% NRR

Fast-track growth into Strategic AM or Enterprise AE roles