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IT Infrastructure Architect & Operations Lead

IT Infrastructure Architect & Operations Lead

EmeritusRepublic Of India, IN
17 days ago
Job description

Head of IT Infrastructure — Daskalos (Multi-Campus, India)

Role Summary

Daskalos is launching and operating multiple higher-education campuses across India in collaboration with international partner institutions. We’re seeking a Head of IT Infrastructure to architect, build, and operate a world-class, scalable campus technology foundation—end-to-end. The ideal leader has stood up greenfield college campuses (or equivalent large, multi-site environments), makes strong solutioning decisions, and drives disciplined execution across vendors and stakeholders.

Responsibilities

Strategy & Architecture

  • Define the multi-campus IT infrastructure blueprint (LAN / WAN / SD-WAN, Wi-Fi 6 / 6E, data center / edge, cloud, identity / SSO, endpoint management, collaboration, AV / classroom tech, security & surveillance integrations).
  • Create a multi-year roadmap for scalability, resilience, and cost optimization (capex / opex, lifecycle, refresh cycles).
  • Establish reference architectures and standards (network segmentation, zero-trust principles, cabling, power / UPS, redundancy).

Campus Build-Outs & Solutioning

  • Lead site surveys, BoQs, and high-level / low-level designs ;

    • own RFPs, vendor tech evaluations, and final solution selections.

  • Oversee installation and commissioning of network, servers / edge, Wi-Fi, classroom AV, access control / CCTV , and service rooms.
  • Integrate academic systems ( LMS , SIS / ERP , library systems) with identity, networking, and security controls.

    • Operations & Service Management

  • Stand up an ITIL-aligned run model (incident, change, problem, asset / CMDB, capacity, DR / BCP).
  • Define and track SLAs , uptime, MTTR, and performance metrics;

    • run NOC / SOC collaboration as needed.

  • Implement observability (NMS, log mgmt, SIEM) and backup / DR for on-prem and cloud workloads.

    • Security, Compliance & Quality

  • Drive security by design (network segmentation, MFA, MDM, endpoint hardening).
  • Ensure compliance with applicable data protection and education regulations (e.G., DPDP Act, GDPR where relevant) and standards (e.G., ISO 27001 practices).
  • Run quality governance : design reviews, acceptance tests, audits, and continuous improvement.

    • Vendor & Partner Management

  • Source and manage OEMs, system integrators, ISPs / telcos, AV partners , and managed service providers.
  • Own contracts, RFP / RFQ , commercials, SOWs, SLAs, and quarterly business reviews;

    • enforce penalties / earn-backs where applicable.

  • Coordinate with international partner universities and domestic stakeholders to align requirements and approvals.

    • Leadership & Cross-Functional Collaboration

  • Build and lead a high-performing infra & operations team (central + campus IT).
  • Collaborate with Academics, Student Services, Facilities, and Finance for integrated delivery (e.G., power / UPS, racks, cooling, access control).
  • Communicate clearly with executive leadership;

    • convert business needs into deliverable technical plans .

    Key Outcomes (12–18 months)

  • Launch-ready campuses : Complete IT build-outs for several campuses on time and within budget;

    • day-one readiness validated by cutover tests.

  • Always-on operations : ≥99.9% uptime for critical services (network, identity, LMS / SIS integrations, AV in classrooms, security systems).
  • Coverage & performance : 100% classroom and common-area Wi-Fi coverage with defined throughput targets;

    • 50 ms latency for key apps.

  • Governance & quality : SLAs / OLAs in place;
  • monthly service reviews;

    • audit readiness for security, privacy, and compliance.

  • Stakeholder satisfaction : Faculty / Student IT CSAT ≥4.5 / 5;

    • partner university IT sign-offs completed per MoU.

    Required Experience & Qualifications

  • 12–18+ years in IT infrastructure with 5+ years leading multi-site or campus build-outs;

    • demonstrable greenfield campus experience is a must.

  • Proven delivery of at least two end-to-end campus (or large corporate campus) setups in India (from design to go-live and steady state).
  • Deep hands-on and architectural knowledge across :
  • Networking : routing / switching, SD-WAN , Wi-Fi design, network security, QoS.
  • Identity & Access : Microsoft Entra ID / Azure AD (or equivalent), SSO / SAML / OIDC, RBAC.
  • Endpoints & Collaboration : MDM / UEM (e.G., Intune), Office 365 / Google Workspace, meeting / classroom AV.
  • Compute / Storage / Cloud : virtualization, edge compute, backups / DR, hybrid cloud.
  • Security & Observability : firewalls, NAC, SIEM, NMS, logging / monitoring.
  • Strong vendor management and procurement chops : RFPs, BoQs, commercials, SLAs, acceptance testing.
  • Process orientation (ITIL), project / program management (PMP / Prince2 or equivalent mindset), and governance rigor .
  • Excellent communication , stakeholder management (international & domestic), and cross-cultural collaboration skills.
  • Bachelor’s in Engineering / CS or equivalent;

    • Master’s preferred. Relevant certifications (ITIL, CCNP / Enterprise, Azure / AWS, PMP) are a plus.

    Competencies

  • Solutioning & Decision Quality : balances standards with pragmatic delivery;

    • documented trade-offs.

  • Execution Excellence : plans → builds → tests → operates with discipline;

    • hits dates and budgets.

  • Forward Thinking : designs for scale, reuse, and lifecycle;

    • proactive risk management.

  • Negotiation & Influence : gets the best from partners;

    • escalates and resolves fast.

  • People Leadership : hires, coaches, and retains strong talent;

    • fosters accountability.

    Practical Details

  • Location : India (with frequent travel across campuses;

    • ~40–60% travel).

  • Employment Type : Full-time.

    • Reports To : COO / Head of Operations (or CTO), with dotted line to Academic Partnerships.

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    Infrastructure Architect • Republic Of India, IN

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