BA (Business Analyst)

Key Role Responsibilities :

Partner with functional leaders to identify process gaps and automation opportunities within GSC and Logistics functions.

Analyse end-to-end processes to quantify digitization opportunities and prepare detailed business cases.

Translate business requirements into comprehensive Business Requirement Documents (BRDs) Functional Specifications and user stories for Group IT and development teams (including vendors as needed).

Collaborate with product managers solution architects and developers to ensure digital solutions align with business objectives and deliver measurable outcomes.

Define and monitor key performance indicators (KPIs) to track process efficiency automation ROI and system adoption.

Lead workshops stakeholder discussions and User Acceptance Testing (UAT) cycles to validate and refine solutions.

Drive continuous improvement through the adoption of technologies such as RPA analytics dashboards and workflow digitization tools.

Support change management and training initiatives to enable smooth rollout and adoption of new digital processes.

Document and optimize end-to-end processes ensuring efficiency scalability and standardization across teams.

Monitor solution implementation to ensure deliverables meet defined business and operational objectives.

Partner with cross-functional teams to gather validate and prioritize requirements ensuring alignment with strategic goals.

Act as a liaison between operations and technology teams facilitating effective communication and collaboration.

Present insights recommendations and progress updates to senior leadership and key stakeholders.

Skills & Competencies :

10 years of experience as a Business Analyst preferably in Shared Services / GSC.

Good understanding of Finance HR Freight Forwarding and other back-office processes.

Experience in process automation digitization and data analytics.

Strong skills in process mapping requirement gathering and BRD preparation.

Hands-on experience with tools such as Power BI Oracle fusion modules and automation tools.

Proficiency in process documentation tools like MS Visio.

Experience working with cross-functional teams in a global environment.

Strong communication and stakeholder management skills.

Ability to think strategically and deliver measurable outcomes.

Education & Qualifications :

Bachelors or masters degree in engineering / finance Information Systems or Business Administration.

Preferred :

Experience working in a Shipping Supply chain Management Freight forwarding Logistics finance environment.

Familiarity with emerging trends in automation technologies (AI / ML Power Platform)

Certifications in Business Analysis (e.g. CBAP PMI-PBA)

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1