Mukunda Foods - Territory Service Manager

Summary :

We are seeking an experienced Territory Service Manager to oversee after-sales service operations within the assigned region. The role involves managing customer escalations, resolving technical issues, ensuring timely ticket closure, and driving service excellence. You will act as the primary point of contact for customers in the region while coordinating closely with internal teams to deliver best-in-class service support.

Key Delivery & Technical Support :

• Visit customer sites to diagnose and resolve technical issues across the assigned territory.
• Ensure all service tickets are closed within the defined Turnaround Time (TAT).
• Manage escalations and provide timely resolutions to enhance customer satisfaction.

Team & Field Operations Management :

Customer Relationship Management :

Experience & Industry 4-8 years in Field Service, After-Sales, or Technical Support.

Preferred Industries :

Key Skills & Competencies :

(ref : iimjobs.com)