Customer Success Manager (WFH) — ONLY for Luxury Hospitality Professionals

Hospitality → Premium Client Management Career Shift | Founder-Led Firm | Work From Home

Location : Remote (India)

Experience : 3–10 years in luxury hospitality

Type : Full-time

About This Role (PLEASE READ BEFORE APPLYING)

This role is specifically designed for professionals from luxury hotels / premium hospitality who want to transition into a stable, work-from-home, long-term client relationship career.

If you’ve worked in Taj, Oberoi, ITC, Marriott, Hyatt, Leela, Ananda, Vana, Soho House , or similar high-touch environments — this will feel like a natural next step.

If you come from BPO, back-office ops, generic coordination, or low-touch customer service , please do not apply .

This role requires instincts that only premium hospitality develops.

About Beacon House

Beacon House is India’s only founder-led, Former Admissions Officer (FAO)-powered boutique global admissions firm.

We work with a select cohort of families each year, offering deeply personalized, high-touch guidance for students applying to the world’s top universities.

This is not an edtech ops role — this is premium client experience at the highest standard .

Why Hospitality Professionals Excel Here

If you have spent years :

• handling VIP guests
• anticipating needs before they are expressed
• crafting warm, thoughtful communication
• managing escalations with grace
• coordinating across teams
• operating with polish, patience, and presence

…then you already have 80% of what this role needs.

We’ll teach you the education domain — the instincts must come from you .

What You’ll Get (Your Lifestyle Changes)

Your Responsibilities 1. Own the Relationship with Families

2. Deliver a Premium, Proactive Experience

3. Manage the Student Journey

4. Maintain Zero-Friction Operations

Who Should Apply

You have :

Bonus if you’ve worked in :

Taj | Oberoi | ITC | Marriott | Hyatt | Ananda | Vana | Leela | Four Seasons | Roseate | Trident | Soho House.