Customer Service Assistant [Apply Now]

About the Role :

We are looking for a Customer Service Executive who will be the first point of contact for our customers. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve queries effectively through phone, email, or chat support.

Key Responsibilities :

• Handle inbound and outbound customer interactions via phone, email, or chat.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints and ensure customer satisfaction.
• Maintain detailed records of customer interactions in the CRM system.
• Coordinate with internal teams to resolve escalations or complex queries.
• Follow up on pending issues and ensure timely closure.
• Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).
• Identify areas for process improvement and provide feedback to management.
• Ensure adherence to company policies, scripts, and quality standards.

Required Skills & Qualifications :

Good to Have :

Why Join Us :

Job Types : Full-time, Permanent, Fresher

Pay : ₹12, ₹17,000.00 per month

Benefits :

Language :

Work Location : In person