Manager - Enterprise Applications

Description :

The Manager Enterprise Applications (Sys Admin Team) leads a team of system administrators responsible for the operational support and administration of enterprise platforms including NetSuite, Oracle CPQ, Concur, SecureLink, ServiceNow, and Box.

This role ensures high-quality service delivery, drives ITIL-based service management practices, and fosters a collaborative, team-oriented culture aligned with a US-centric organizational environment.

Essential Functions :

Team & Operational Leadership :

• Lead and manage a team of system administrators, setting clear goals and expectations.
• Develop and execute short-term operational plans aligned with departmental objectives.
• Promote a culture of accountability, continuous improvement, and shared success.

System Oversight :

ITIL & Service Management :

Communication & Collaboration :

Continuous Improvement :

AI Adoption & Support :

Skills & Competencies :

Required Experience & Education :

Preferred Experience :

Certifications :

Supervisory Responsibilities :

Onboarding :

(ref : hirist.tech)