Customer Relationship Management Manager

Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive offers on your favorite services. Book from the comfort of your home and pay at the salon.Role DescriptionThis is a full-time on-site role for a Customer Service Representative based in Dadar, Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and enhancing the overall customer experience. The daily tasks include answering phone calls, responding to emails, maintaining customer records, and providing exceptional service to all clients.CTC - 3,00,000 (Non-Negotiable). QualificationsCustomer Service Representatives, Customer Service, and Customer Support skillsExperience in Customer Satisfaction and Customer Experience managementExcellent communication and interpersonal skillsAbility to handle high-pressure situations effectivelyPrior experience in the service industry is a plusProficiency in using customer service software and tools