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Storage Enginner- L1 HPE

Storage Enginner- L1 HPE

ConfidentialBengaluru / Bangalore, India
3 days ago
Job description

Job Description

  • Engineer will be part of a 24 / 7 IT backup operations team and will be directly responsible for the technology below

Storage : Nimble, 3PAR, Primera, Alletra, MSA, SAN, StoreOnce, Qumulo NAS

  • The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status.
  • The job also involves leading communication between other technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction
  • Job specific responsibilities include maintaining Nimble, 3PAR, Primera, Alletra, MSA storage, StoreOnce, Qumulo NAS and associated SAN infrastructure.
  • Supporting and troubleshooting Storage and SAN issues in widely distributed environment
  • Plan and implement best practices for Storage and SAN solutions
  • Proactive measures to ensure adequate storage (Nimble, 3PAR, Primera, MSA or any HPE storage in scope) capacity is available
  • Create SOPs and update documentation for various administration activities on Storage and SAN
  • Perform configuration changes as per design and build

    • Experience Required

  • 3+ years of IT experience with Hands on all HPE and other Storage products
  • Professional degree or equivalent experience and 3+ years related IT experience
  • Hands on experience on administration of Nimble, 3PAR, Primera, Alletra, MSA - LUN creation, extension, Virtual copy, Snapshot, Replication, Alerting and monitoring, Capacity Management, Reporting etc
  • Administration of SAN Switches and monitoring configuration
  • Aptitude towards problem solving and troubleshooting skills on SAN connectivity
  • Familiar with SNMP & SMTP protocols
  • General knowledge of networking concepts and iSCSI protocol
  • Basic knowledge & understanding of Storage arrays

    • Must Have Experience on storage from below :

  • Nimble, 3PAR, Primera, Alletra, MSA storage (Anyone) & NAS
  • SAN fundamentals, Switch Zoning, FOS upgrade etc
  • Operating system (any one of Windows, Linux, VMWare)
  • Basic Virtualization concepts

    • Preferable

  • Experience with one of the Enterprise Backup software : Rubrik, Commvault, Data Protector, NetBackup
  • Knowledge of Remote Support and Remote monitoring processes and concepts
  • Tools Knowledge on ServiceNow
  • ITIL Certified

    • Certifications Preferred

  • Any Industry standard storage certification from HPE or other storage vendors

    • Technical Skills

  • S / he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products
  • S / he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.
  • Candidate should have excellent technical communication skills both verbal and written

    • Interpersonal Skills

  • Self-starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
  • Exceptional Customer service skills, mindset & attitude
  • Be professional in all modes of interaction with our internal & external customers
  • Success / Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities and is accountable.
  • Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
  • Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo and solves problems creatively
  • The candidate must collaborate with other teams and individuals within the organization
  • Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments
  • Actively listen and confirm problem details showing empathy for urgent situations
  • Utilize effective negotiation skills which will lead to satisfactory issue resolutions

    • Skills Required

    San, Nas, Servicenow, Netbackup, Windows, Data Protector, Smtp, VMware, Linux, 3par, Commvault, Snmp, Msa, nimble , Iscsi

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    L1 • Bengaluru / Bangalore, India