Student Experience Associate / Sr Associate

Job TItle : Associate / Sr Associate - Student Experience

Job description

Support students and parents throughout their BrightChamps journey, ensuring a

seamless and engaging experience.

Address concerns and refund requests with empathy, accuracy, and efficiency.

Manage escalations across chat, call, and email channels to maintain a positive

parent and student experience.

Mentor students to ensure effective app usage and maximize learning outcomes.

Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve

customer issues within stipulated TAT.

Take ownership of all customer-facing ad hoc requirements from internal teams,

ensuring swift and effective execution.

Job requirements

Candidates with minimum to 1 year of experience in customer experience or support

roles.

Strong communication skills, both written and verbal.

Empathetic, solution-oriented, and comfortable working in a fast-paced environment.

Ability to manage multiple channels (chat, email, calls) and collaborate with

cross-functional teams.

A passion for education and a genuine interest in helping students succeed.

Job location

HSR Layout, Bangalore

WFO - 6 days a week | rotational Week off,