Site Reliability Engineer

About us

Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.

CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.

The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.

About the role

We are looking for a proactive and experienced Site Reliability Engineer (SRE) to join our Engineering team remotely in India. The ideal candidate will have deep expertise in cloud operations, automation, monitoring, and reliability engineering, with hands-on experience managing a wide range of SaaS and infrastructure tools. The role focuses on ensuring system uptime, performance, and scalability across our global platform.

Key responsibilities :

Reliability & Infrastructure Management

• Design, implement, and manage scalable cloud infrastructure on Google Cloud (GCP) and AWS
• Manage integrations and operations across third-party platforms including Mongo Atlas, Cloudflare, Stripe, Cledara, Datadog, Atlassian Status page, Semaphore, Postmark, SendGrid, Lokalise, Zendesk (Smooch & Smooch EU), Twilio, Mailgun, Facebook, Google Workspace, Asana, GitHub, Ngrok, npm, Readme, Loom, Deepgram, and OpenAI
• Implement Infrastructure as Code (IaC) using tools like Terraform or Ansible to automate provisioning and scaling
• Ensure systems adhere to security, compliance, and reliability best practices

Monitoring, Alerting & Incident Management

Automation & CI / CD

Security & Governance

Collaboration & Continuous Improvement

We are looking for :

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and / or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.

View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com)