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Client Service Associate

Client Service Associate

Policybazaar.comHaryāna, Republic Of India, IN
9 hours ago
Job description

Customer Support Executive- Tamil / Telugu / Kannada

Office Location : Gurugram, Haryana ( On-site working)

Contact Person : HR Nilaya, or share your resume with 8826601004 & nilayanandini@policybazaar.com.

Interview Mode - Face to Face only (No Virtual rounds)

Working days- 6 days working with a roster off

Languages Preferred - Tamil / Telugu / Kannada / English & Hindi

Salary- 2.5 - 4 LPA

Job description

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities :

  • Handle inbound and outbound calls to address customer queries and concerns.
  • Provide accurate information regarding insurance policies, premium calculations, and policy status.
  • Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
  • Maintain customer records by updating information in the CRM system.
  • Ensure customer satisfaction through professional communication and problem-solving.
  • Meet daily, weekly, and monthly targets set by the team lead.

Required Skills :

  • Excellent communication skills (verbal and written).
  • Ability to handle customer queries efficiently and politely.
  • Basic computer knowledge and proficiency in MS Office and email.
  • Patience and empathy to manage difficult or irate customers.
  • Prior experience in a call center or customer support role is a plus.
  • Freshers and experienced both can apply.
  • Minimum education : Graduate.
  • Salary package 3 LPA to 4 LPA.

    • What do we offer?

  • Amazing work culture.
  • Complete the Day shift.
  • 6 Day working
  • 1 Roster off
  • Unlimited Incentives
  • Good opportunity for career progression.
  • GMC- Group medical coverage
  • Gratuity is paid as per applicable law, which is over and

    • ISMS Responsibilities :

  • Be aware and comply with the ISMS Policy, procedures, and objectives;
  • Actively participate in ISMS exercises;
  • Request access to information from their Team Leaders / Executives;
  • Report known andsuspected security incidents to the IT Helpdesk;
  • Protect the secrecy of passwords;

    • and

  • Protect information assets used by them against compromise of the confidentiality, integrity, or availability.

    • Interested candidates can share their resume to nilayanandini@policybazaar.com

    or Whatsapp to 8826601004.

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    Client Service Associate • Haryāna, Republic Of India, IN

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