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Algotale- Implementation Associate Customer Success

Algotale- Implementation Associate Customer Success

Nexthiremumbai, India
16 hours ago
Job description

Profile- Implementation Associate- Customer Success

Experience- 1 to 5 years

Location - Bangalore / Mumbai

Roles and Responsibilities :

  • Handling end-to-end implementation of, a leading SaaS / cloud-based supply chain

automation product for the FMCG industry.

  • Understanding of software architecture and configuration of the product to match customer
  • requirements.

  • Working with Master data, assisting with service requests, and troubleshooting problems
  • with data.

  • Client Interaction- Handle clients and communicate client's requirements to internal teams.
  • Coordinate with respective stakeholders and provide technical assistance to clients within
  • SLA.

  • Helping customers generate reports and offering thorough expertise to customers on the
  • product and its usage.

  • Document the client's requirements and get a sign-off.
  • Quality check of deliverables and conduct UAT with the client and get sign-off.
  • Ensure the user's adoption post-go-live and share a regular update with the client.
  • Requirements :

  • Excellent communication skills (Written and Verbal), strong documentation skills
  • Computer and mobile-savvy with moderate knowledge of MS Excel.
  • Understanding of the FMCG business model.
  • Willingness and eagerness to work in a high-pressure fast-growing start-up environment
  • Experience in SaaS Product Onboarding and support will be an added advantage.
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    Customer Succes Associate • mumbai, India