Customer Support Executive

Company Overview

Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites!

Position Name : Customer Support Executive (Software Product)

Years of Experience : 3-4 years

Location- Durgapur

Qualification- Any Degree

No. of open Position- 2

Position Summary :

• Providing prompt, knowledgeable, and effective assistance for a cloud-based software platform.
• Resolve customer queries related to account setup, product functionality, integrations, and performance, while delivering a seamless support experience via email, chat, or phone.

Technically proficient, customer-focused, and capable of translating complex concepts into simple, user-friendly solutions.

Primary Skills :

Expected Years of Exp

Ability to explain Software product concepts and workflow.

3-4 yrs

Logical thinking and root cause analysis.

3-4 yrs

Ability to work through complex customer inquiries.

3-4 yrs

Familiar in SaaS and web platforms.

3-4 yrs

Managing multiple tickets or chats efficiently.

3-4 yrs

Prioritize and manage the queries / issues.

3-4 yrs

Develop strategies to retain clients and reduce churn.

3-4 yrs

Monitor customer satisfaction through surveys or feedback and take action to address issues.

3-4 yrs

Secondary Skills :

Expected Years of Exp

Understanding of CRM / helpdesk tools.

3-4 yrs

Clear, concise verbal and written communication.

3-4 yrs

Working closely with product teams.

3-4 yrs

Job Responsibilities :

Interested candidates, kindly share your resume at sunitas@pinnacleinfotech.com