Senior Operations Manager

We are seeking a disciplined, process-driven Senior Operations Manager to lead and strengthen operational excellence across service delivery, compliance, and team management. This role is ideal for retired Army Officers / ex-servicemen who are transitioning or have transitioned into corporate operations, bringing strong command, execution discipline, and people-management skills.

Key Responsibilities

• Lead and manage end-to-end operations including client onboarding, documentation, case processing, and service delivery.
• Establish and enforce SOPs, workflows, and operational discipline across teams.
• Drive timely execution, accuracy, and quality control in all operational activities.
• Mentor and manage multi-level teams, instilling accountability, ownership, and performance culture.
• Monitor operational KPIs, ensure SLA adherence, and drive continuous improvement.
• Handle client escalations and maintain high standards of service delivery.
• Ensure compliance with internal policies and regulatory requirements.
• Coordinate with Sales, Legal, Compliance, and Senior Leadership for seamless operations.
• Prepare operational reports and present updates to management.

Preferred Candidate Profile

Key Skills & Competencies

Why This Role is Ideal for Ex-Army Professionals