Travel Expert Wanted

Travel Operations Professional

We are seeking an experienced Travel Operations professional to join our team.

About the Role :

This is a dynamic opportunity to work with a leading travel organization, providing high-quality travel solutions to clients across the globe.

Main Responsibilities :

• Create and manage passenger records, queue placements, and ticketing with all required elements.
• Handle end-to-end ticketing operations including refunds, exchanges, voids, insurance sales, and fare reissues.
• Use advanced systems (e.g., GDS, NDC) to issue tickets, process refunds, and optimize fare solutions.
• Accurately calculate manual reissues, partial refunds, and fare differences when required.
• Process waivers and refunds via airline portals; follow up directly with airlines for resolution.
• Manage escalated or urgent cases—especially for stranded passengers—by quickly identifying and executing appropriate solutions.
• Conduct regular ticket quality checks and reporting; maintain operational accuracy and compliance.
• Proficient in at least two Global Distribution Systems (GDS).
• Strong understanding of fare construction (published, net, student, missionary, etc.).
• Skilled in NDC systems, airline portals, and integrated travel platforms.
• Knowledge of contracts, commissions, and tactical fare actions.
• Proficient in Microsoft Office.
• Strong verbal and written communication skills.
• Results-driven with a strong focus on client conversion and service quality.
• Effective both independently and as part of a team.
• Ability to mentor peers on decision-making and operational best practices.
• Employment Type : Full-Time.
• Work Mode : Remote Work.
• Shift Timing : Night Shift (Aligned with US Daytime hours).