Senior Analyst - Authentication Services [T500-21135]

About Us :

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited :

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

About the Role :

Position Title : Authentication Services SENIOR ANALYST

Corporate Title : Analyst

Location : Bengaluru

Job Profile :

Roles and Responsibilities :

Main escalation point for SME 3rd line BAU incidents and tasks for in-depth trouble-shooting and analysis.

Assist and advise Team Lead on technical direction for Identity Management, especially through technical workshops and 1 : 1 coaching sessions, to ensure alignment to business strategy.

Creation and maintenance of technical guides to convey fact, simply and effectively to both peers and those less experienced.

Daily management and maintenance of the Identity Management platform, ensuring service availability; health and performance monitoring & alerting and the maintenance of operational & technical documentation.

Balance technical fact / opinion against business risk / delivered service to provide well thought through guidance to support technical staff with incident; problem investigation and project decisions.

Initiate investigation and proactive improvements for standard operating processes and procedures, utilising the current owned / licensed tools available, to evidence and escalate issues to the management team. Candidate should be comfortable in communicating with all levels of the management hierarchy.

Produce and interpret service performance and security data to provide analysis for investigations; baseline performance and trend reports for management to highlight areas of focus / improvement and on-going change.

Play a leading role in educating other tech functions in authentication technology and ensure Service Delivery and customer satisfaction is at the heart of the team. Encourage teamwork and co-operation at all times.

Push use of Automation and scripting functionality to simplify and improve al aspects of Authentication tasks and monitoring

Work with the problem management function under the ITIL framework to investigate potential root causes.

Job Requirements : Essential :

Microsoft Active Directory and Windows Server

Azure Active Directory(on-prem)

Ability to create / Edit / troubleshoot Powershell Scripts

Preferred :

Quest AD management tools (for example, Quest Change Auditor, Quest Recovery Manager)

ADFS

Certificate Services

Privileged Access Management

Single Sign On configuration methods and protocols

Varonis DatAdvantage or other file auditing tools

Cloud based resources (Infrastructure as Code, SaaS, Azure fundamentals etc)

Education :

Degree (Preferable Tech) :

Work Experience :

5+ years of experience

Financial Services experience a bonus

Experience of Financial regulations, compliance and standards

Must have Experience of supporting Global Organisation (10,000 users +)

Equal Opportunity Employer :

The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws .