Customer Service Representative

Urgent Hiring For Customer Service AssociateLocation – PuneExperience – Minimum 1 year of Experience working in Email & Voice process or handling foreign clientsSkills – Excellent communication skillsNote – Immediate joiner or max 15 Days’ notice period only

Responsibilities : List the responsibilities these should be the roles KPIs that we would measure on-

• Provide Exceptional Support : Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism.
• Solve Customer Challenges : Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.
• Deliver Delight : Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.
• Maintain Performance Standards : Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores. Requirements : For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications-
• Customer First Approach : A passion for creating positive experiences and solving customer problems with empathy and professionalism.
• Strong Communication Skills : Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.
• Problem-Solving Mindset : Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor.
• Analytical Skills : Ability to manage the resolution process efficiently, using clear and concise communication.
• Adaptability : Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment. Role Activities in Descending Order of Priority-
• Respond to Customer Queries : Answer customer emails promptly and effectively, providing clear, accurate, and friendly responses.
• Maintain Tone and Quality : Ensure all communications maintain a positive and empathetic tone, aiming for customer satisfaction and delight.
• Real-Time Assistance : Engage with customers via live chat, providing immediate assistance for inquiries, concerns, and issues.
• Problem Resolution via Phone : Offer immediate solutions or guidance during phone conversations, ensuring customers feel heard and supported.
• Personalized Communication : Foster strong relationships with customers by providing personalized support and showing genuine care.
• Team Player : Contribute insights, challenges, and suggestions to team and improve team performance. Good to Have skills (Not must have skills)-
• Experience working in Email & Voice process
• Experience in handling foreign clients

Interested candidates can share their resume in below mentioned [email protected]