Software Solutions Analyst (Technical Analyst)

1. POSITION VACANT : Technical Analyst, SOS Children’s Villages of India, New Delhi

2. ORGANISATION BACKGROUND :

Founded in 1949 in Austria, SOS Children’s Villages began its operations in India in 1964. Registered as an independent, non-governmental and not-for-profit, society, SOS Children’s Villages of India ( SOSCVI ), works for the holistic development of parentless children, women and children belonging to vulnerable families.

SOSCVI works with children, communities, disaster struck and disaster-prone areas, giving hope to weary communities and families. The organization is committed to the welfare of parentless and abandoned children and to strengthening families and communities as a preventive measure in the fight against abandonment and social neglect.

SOSCVI has reached out to over 25,000+ children over the past 50 years, through more than 31 different programs implemented in 22 states / Union Territories, across the country. It is the largest operation within the SOS International Federation of 134 countries.

SOSCVI Programmes

(1) Family Like Care

(2) Family Strengthening

(3) Kinship Care

(4) Emergency Childcare

(5) Foster Care

(6) Short Stay Homes

(7) Special Needs Childcare

(8) Education & Youth Skilling

The organization has fostered four generations of parentless and abandoned children and enabled them to lead constructive lives. The children are provided with an identity, a family to call their own, and most importantly, a life that has set examples for others to grow up to become active and contributing members of society. SOSCVI also provides support to vulnerable families as a part of its Family Strengthening Programme.

SOSCVI’s Vocational Training Centres (VTC) provide young adults from youth centres, SOS villages and the surrounding community, the skills they need to secure reliable employment. They provide youths with fair starting possibilities, empowering them to address the myriad social and economic demands the ‘real world’ places on them confidently and independently.

3. JOB DESCRIPTION / RESPONSIBILITIES :

Reporting to the Head - IT shall be responsible for analysing, designing, and implementing software solutions that support our programs and initiatives. This role requires a blend of technical expertise, analytical thinking, and a passion for social impact. The Technical Analyst will work closely with various teams to translate organizational needs into robust, scalable software applications that enhance the effectiveness of our services.

Key Job Responsibilities :

(A) Requirement Analysis & Documentation :

(1) Collaborate with program managers, stakeholders, and end-users to gather and analyse functional and non-functional requirements.

(2) Document technical specifications, workflows, and system architectures to guide development efforts.

(B) Software Development & Implementation :

(1) Assist in the design, development, testing, and deployment of software applications in various domains as per organization’s needs.

(2) Liaise with external IT implementors / vendors to ensure the successful implementation, integration, and support of enterprise systems and applications, while ensuring contract compliance, SLA adherence, and quality assurance in line with organizational requirement

(3) Continuously improve the existing applications based on the feedback from stakeholders and user groups on their pain areas and changing requirements.

(4) Ensure solutions adhere to industry best practices, data security standards, and compliance requirements.

(C) Technical Support & Troubleshooting :

(1) Provide ongoing technical support for existing applications, including troubleshooting and resolving issues.

(2) Monitor system performance and implement enhancements as needed.

(D) Collaboration & Communication :

(1) Work closely with cross-functional teams (e.g., HR, IT, program management, and external vendors) to ensure seamless integration of systems.

(2) Present technical findings and project updates to non-technical stakeholders in a clear and concise manner.

(E) Continuous Improvement :

(1) Stay up-to-date with emerging technologies and industry trends to recommend and implement innovative solutions.

(2) Contribute to the development and improvement of internal processes, tools, and methodologies

(F) Documentation & Training :

(1) Develop and maintain comprehensive technical documentation for systems and applications.

(2) Conduct training sessions and provide technical guidance to staff as necessary.

4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES :

Qualification :

(1) Applicants must have a Bachelor’s degree in Computer Science, Information Technology, or a related field.

(2) Relevant certifications (e.g., ITIL, Agile, or specific programming languages) is preferred.

Experience :

(1) Applicants must have 8–10 years of IT experience, with a minimum of 3–5 years in overseeing third-party implementors / vendors for enterprise systems and applications, covering development, implementation, integration, and ongoing support.

(2) The candidate must possess prior hands-on experience in software development / programming

(3) Experience in project management, project supervision, or functional positions including Business Analyst (BA) or Technical Architect (TA).

(4) Familiarity with the full software development lifecycle (SDLC) and Agile methodologies.

(5) Exposure or understanding of social sector organization will be an added advantage

Skills and Competencies :

(1) Proficiency in one or more programming languages (e.g., Python, Java, JavaScript) and familiarity with modern frameworks.

(2) Experience with database management systems (SQL / NoSQL) and data analysis tools.

(3) Knowledge of system integration, APIs, and cloud-based services is desirable.

(4) Strong analytical and problem-solving abilities.

(5) Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.

(6) Detail-oriented, organized, and capable of managing multiple projects simultaneously.

5. COMPENSATION OFFERED :

Gross compensation budgeted for the position is attractive and in alignment with salaries paid by leading I / NGOs for similar roles. The offer made to the selected candidate shall be commensurate with qualifications, experience, and salary history.

6. LOCATION : Vasant Kunj, New Delhi.

Note : This is a 100% onsite role, and candidates must be available to work from the designated office location on a full-time basis.

7. REFERENCE : TA-SOSCVI

8. MODALITY OF ENGAGEMENT : The selected candidate will be engaged on a full-time basis under an 11-month fixed-term contract with SOS Children’s Villages of India.

9. CONTACT INFORMATION :

Team SAMS

Strategic Alliance Management Services P Ltd.

1 / 1B, Choudhary Hetram House, Bharat Nagar

New Friends Colony, New Delhi 110 025

Phone Nos. : 011- 4081 9900; 4165 3612

9. APPLICATION PROCESS :

Eligible candidates interested in this position are requested to apply online at https : / / sams.co.in / jobs / job-description / technical-analyst / 260 by or before October 07, 2025.