Service Delivery Manager - Manufacturing & Quality Applications
CognizantMysore, Republic Of India, IN4 days ago
Job descriptionShift Work (Mandatory to support 24x7 or extended global operations). Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.G., MES, QMS, LIMS, EBR). Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications. Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.G., PAS-X, Rockwell, POMS) and QMS (e.G., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred) : ITIL v4 certification.
Role Overview
The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).
The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.
Location :
- Chennai, India
Schedule :
Key Responsibilities
Required Experience and Qualifications
Create a job alert for this search
Service Delivery Manager • Mysore, Republic Of India, IN
Related jobs
![Mobile App Release Manager [T500-19891]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Best%20Buy%20India)
- Promoted
WMS Implementation Manager
Globus LogisticsMysore, IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 23 days ago
- Promoted
Demand Generation Manager
ComplianceQuestMysore, IN Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
- Promoted
Test Manager (SAS Testing)
EXLMysore, IN Excel-based validation templates and reporting.Support go-live readiness through.Excellent analytical, communication, and problem-solving skills.Show moreLast updated: 3 days ago
- Promoted
Demand Generation Manager
WebgilityMysore, IN Webgility is a leading ecommerce automation platform that helps multichannel sellers and brands streamline operations, manage accounting, and grow profitably.
Our mission is to simplify ecommerce fo...Show moreLast updated: 5 days ago
- Promoted
Technical Delivery Team Manager
Programmers.iomysore, karnataka, in The need is for an experienced.Candidate should have strong technical expertise, excellent leadership skills, and a proven track record of managing cross-functional teams to deliver high-quality so...Show moreLast updated: 3 days ago
- Promoted
- New!
Delivery Manager
Programmers.iomysore, karnataka, in Delivery Manager – Modernization & Microsoft Stack.Microsoft technologies—especially.NET and C#—and proven experience in leading modernization initiatives.
This role requires someone who can manage ...Show moreLast updated: 12 hours ago
- Promoted
- New!
Project delivery Manager
ConfidentialIndia, Mandya The primary purpose of this role is to create the business and / or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quali...Show moreLast updated: 14 hours ago
- Promoted
Technical Services Manager
GenScriptMysore, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Service Manager
SV Management ConsultantsMysore, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 30+ days ago
- Promoted
Delivery Lead
RapidBrainsMysore, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 25 days ago
- Promoted
- New!
Delivery Manager
HCLSoftwaremysore, karnataka, in HCL Software is the division of HCL Technologies that operates its primary software business.We develop, market, sell, and support over 20 product families in the areas of DevSecOps, Automation, Di...Show moreLast updated: 12 hours ago
- Promoted
Loftware Technical Delivery Lead (LABELLING)
RED GlobalMysore, IN Our client, a global Life Sciences organization, is embarking on a large-scale Loftware implementation program and is seeking an experienced Loftware Lead with deep implementation and technical del...Show moreLast updated: 5 days ago
- Promoted
Quality Assurance Manager
Pattern BrandsMysore, IN At Pattern Brands, we live to curate products that turn your everyday routines into joyful rituals.We are a fast-growing portfolio of brands in the home goods space.
our team thrives on creativity ...Show moreLast updated: 5 days ago
- Promoted
Mobile App Release Manager [T500-19891]
Best Buy IndiaMysore, IN Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 27 days ago
- Promoted
TDM Senior Engineer
QualiZealMysore, IN Responsible for delivering test data management solutions focusing on enhanced data provisioning capabilities, data integration and devising efficient TDM processes.
Work with other stakeholders lik...Show moreLast updated: 27 days ago
- Promoted
Manager - CRM
EmeritusMysore, IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 16 days ago
- Promoted
Technical Delivery Manager
Digital Convergence Technologies Inc.Mysore, Republic Of India, IN About the Role : Do you have a passion for the craft of software engineering? Our engineering team is looking for a motivated, versatile, and naturally curious Engineer who is excited about using cu...Show moreLast updated: 3 days ago
- Promoted
Service Delivery Manager
ConfidentialIndia, Mysore The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency.This ...Show moreLast updated: 9 days ago