What You'll Be Doing :
- Design & Develop Learning Programs :
- Collaborate with leaders to identify critical training needs and design effective solutions, including e-learning, workshops, and blended approaches.
- Deliver & Facilitate Training :
- Conduct engaging sessions using diverse methods like discussions, role-playing, and case studies, tailored to varied learning styles.
- Create Learning Materials :
- Develop comprehensive resources such as guides, presentations, and e-learning modules, leveraging innovative tools and technologies.
- Evaluate & Improve Training Impact :
- Assess program effectiveness using feedback, KPIs, and behavioral metrics, presenting actionable insights to stakeholders.
- Stay Updated & Drive Innovation :
- Research industry trends and integrate emerging technologies to enhance training programs.
- Collaborate & Communicate :
- Work with cross-functional teams to ensure alignment and maintain strong relationships with all stakeholders.
What We Expect You To Have :
3–5 years of experience in corporate training or related roles with a proven ability to design and deliver impactful learning programs.Strong knowledge of adult learning principles, instructional design methodologies, and global training strategies.Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and e-learning platforms; experience with authoring tools is a plus.Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences across cultures and time zones.Strong analytical skills to evaluate training effectiveness and translate data into actionable insights.A Bachelor's or Master's degree in Human Resources, Education, Organizational Development, or a related field.Flexibility to work any schedule in a 24 / 7 call center environment.A global mindset and the ability to collaborate effectively with cross-functional teams.Passion for learning and development, with a drive to enhance organizational performance.Skills Required
e-learning, learning management system , Microsoft Office Suite