Incident Response - Lead

Role & responsibilities :

• The Lead Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise.
• This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services.
• The position requires strong leadership, technical acumen, and the ability to coordinate across multiple teams under pressure.
• Act as the primary liaison during major incidents, ensuring timely updates to senior leadership.
• Ensure adherence to incident management policies, ITIL standards, and regulatory requirements.
• Define and evolve the incident response strategy in alignment with business continuity and disaster recovery plans.
• Lead post-incident reviews and drive systemic improvements across the organization.
• Lead the triage, containment, and resolution of high-impact technology incidents.
• Activate war rooms and coordinate rapid response efforts across teams.
• Oversee real-time monitoring tools and ensure effective alerting mechanisms.
• Recommend and implement automation for incident detection and resolution.
• Conduct detailed post-incident investigations and root cause analysis.
• Document incident timelines, impact assessments, and corrective actions.

Preferred candidate profile   :

Skills Required

Incident Management, Incident Response, Itil