Customer Experience Manager

Job Description

Designation : Store Manager (Business Manager)

Experience required : 5+ years as managerial role

Location : Ahmedabad & Surat

Education Qualification : Graduate or MBA

Industry Preferred : Retail, Telecom, Hospitality, Customer service, Salon, Aviation, Beauty & Wellness.

Key Responsibilities :

• Manage daily salon operations, including scheduling, inventory control, and customer service.
• Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets.
• Ensure the salon is clean, organized, and compliant with health and safety regulations.
• Develop and implement strategies to increase salon revenue and customer retention.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development.
• Monitor and analyze salon performance metrics, preparing regular reports for senior management.
• Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.

Criteria :

If interested kindly share your resume on - priyanka.shekhawat@enrichbeauty.com

Contact number - 8433718223