Front Office Associate

Company Description

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Role Description

This is a full-time on-site role for a Front Office Associate at Hyatt Place Aurangabad Airport. Responsibilities include managing day-to-day front office operations, such as welcoming guests, handling check-ins and check-outs, managing reservation inquiries, and addressing customer needs and queries. The Front Office Associate will ensure a high standard of customer service and maintain professionalism during guest interactions while coordinating with other departments to ensure seamless operations.

Qualifications

• Strong Communication and Customer Service skills to effectively assist guests and respond to inquiries
• Proficiency in Phone Etiquette and Receptionist Duties to handle calls and front desk operations professionally
• Experience with Check-in and front desk procedures to manage guest arrivals and departures efficiently
• Ability to maintain a courteous and professional demeanor in a fast-paced and dynamic environment
• Previous experience in the hospitality industry or a front office role is a plus
• Proficient in using basic computer and reservation systems
• High school diploma or equivalent; additional certifications in hospitality or related fields are a bonus

Skills Required

Reservation Systems, phone etiquette, Receptionist Duties