Operations Management Professional

Job Description

We are seeking an experienced hospitality professional to fill the role of General Manager / Assistant General Manager. This is a unique opportunity to join our team and take on a leadership position in one of our hotels / hostels.

The ideal candidate will have extensive experience in hotel operations, with a strong understanding of the hospitality industry. They will be responsible for supervising the management of the hotel, overseeing multiple facets of operations, and ensuring high service quality.

Key responsibilities include :

• Understanding of the hospitality / hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
• Understanding hotel pre-launch phase, day to day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue / white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Managing P&">

&L and cost-effectiveness while ensuring high service quality

Qualifications