Network Avaya - L3

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role : Network Avaya - L3

Experience Range : 10 - 15 years

Location : Chennai / Hyderabad

Interview Mode : Telephonic

Must Have :

• Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.
• Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.
• Working knowledge on Teams and troubleshooting
• Configuring T1 / E1 on gateway, configuring translation pattern, route pattern, and configuring hunt / pickup groups etc.
• Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.
• Configuring VM, Speed dial, abbreviated dialing and bulk administration.
• Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.
• Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.
• Strong knowledge on Multimedia infrastructure, including video conference equipment
• Good knowledge on Core call center applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.
• Should have good knowledge on Call recording systems including screen capture
• . Should have good knowledge on CMS.
• Should have good knowledge on Quality Monitoring system
• Strong knowledge on E1 lines, ISDN, SS7 telecom protocols
• Knowledge on CTI and Enterprise telecom concepts
• Security Audit on enterprise voice and contact center application
• Should be able to generate voice network configurations from Low-level design for complex environments.
• Basic understanding of data networking and connectivity
• Avaya Voice Certification is added advantage.
• Knowledge on UCCE call flow and scripting
• Knowledge on Intelligent routing

Good to Have :

Service Now

Linux

Complete Avaya voice suite

Essential :

Minimum Qualification :