Short-term Rental Guest Reservations Coordinator (RESC03102025)

About Us

Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.

About The Role

As a Short-term Rental Guest Reservations Coordinator, you will play a key role in creating seamless and memorable guest experiences across our holiday accommodation portfolio. Serving as the first point of contact, you'll represent the client's brand values by delivering attentive, personalised, and proactive service at every stage of the guest journey. From managing inquiries and reservations to coordinating payments, maintenance, and guest communications, this role is central to ensuring guest satisfaction and operational excellence. If you are detail-driven, guest-focused, and thrive in a dynamic hospitality environment, this is an excellent opportunity to contribute meaningfully to our team.

Key Responsibilities

• Provide prompt, courteous, and informative responses to guest inquiries via phone, email, software platforms, and in person.
• Manage reservations efficiently, confirm details, process payments, and handle special requests while encouraging direct bookings.
• Process guest payments and monitor upcoming bookings to ensure all reservations are fully paid before arrival.
• Log and manage maintenance requests, liaising with internal staff, external contractors, owners, and guests to ensure timely resolution.
• Act as the primary point of contact for guest issues and disputes, coordinating with cleaning and maintenance teams and managing post-stay damage claims through appropriate channels.
• Communicate reservation changes with the cleaning department, particularly for last-minute bookings or altered check-in / check-out times.
• Collect, log, and share guest feedback to support continuous improvement of guest experiences.
• Follow the Triage Communication Procedure to ensure professional and effective communication with clients, staff, and stakeholders.
• Support the team by completing ad-hoc tasks and responsibilities as required by management.

Other Responsibilities

About You

Buddle Benefits Included

Health insurance

Internet allowance

KPI incentive program

Fortnightly virtual happy hour

Annual group offsites

Finer Details

Schedule : TBD

Start Date

TBD

Skills Required

google suite , Slack