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International Voice Process for Customer Support
SnaphuntBengaluru, India30+ days ago
Salary
₹324,000.00 yearly
Job type
- Full-time
Job descriptionBuilding strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. Partnering with the sales team to ensure that new customers are onboarded successfully. Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue. Ensuring a high level of customer renewals. Building strong product expertise and providing training & ongoing support as required. Providing feedback and advocacy on customer pain-points to internal teams. Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. You have at least 2 years experience within a Customer Service or Customer Success role, ideally within the Education, FinTech and Other Services industry. You possess excellent interpersonal as well as written and verbal communication skills. You are a strong mentor and coach who can build high performing teams You are adaptable and thrive in changing environments You are a strong team player who can manage multiple stakeholders
The Offer
- Leadership Role
The Job
You will be responsible for :
The Profile
The Employer
Our client is a leading placement agency that delivers the best opportunities to each individual. Our client churn out the real talent and place them to the positions and companies they are best suitable for.