Customer Support Associate

We’re Hiring | Customer Service Executive at Cockatoo Fitness

We are one of India’s leading fitness brands, committed to building healthier lifestyles through innovative, durable, and highquality products. We are looking for a passionate and customer-focused candidate to provide high-quality and solutions-driven support to our customers. The ideal candidate will be responsible for ensuring excellent level of customer satisfaction and maintaining positive relationships with our customers

Key Responsibilities : -

• Respond to customer questions and issues via phone, email, chat, or other channels.
• Manage post-sales support including order tracking, installation updates, service requests, and warranty queries and maintain thorough record.
• Provide excellent guidance to the customers regarding product usage, maintenance, and warranty terms.
• Follow up with customers to make sure their issue is fully resolved and they’re satisfied with the support.

Requirements : -

Job Type : Full-time

Benefits :

Work Location : In person (Jalandhar city, Punjab)