Splunk and AppDynamics

Minimum 12-15 years of experience in service management or infrastructure management

10+ years working experience on ESM Tools

Good working Experience in tools like SolarWinds, Zabbix , Splunk, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, Prometheus, Grafana, Infra, APM Monitoring and Observability.

Working experience and troubleshooting knowledge in SNMP, WBEM / WMI and Monitoring agents.

Knowledge in MIB s , OID s and WMI performance counters

Knowledge in Metrics, Traces and Log Ingestion

Knowledge in E2E Implementation and integration with 3rd party tools like SNOW, PagerDuty.

Basic knowledge in scripting (SQL Query and PowerShell) for customize monitor template creation and report writer

Knowledge in Event management and Capacity management

Participate in Problem Management review meetings and provide root cause analysis

Experience with scripting in UNIX, Linux, and Windows environments

Should possess work experience on migration / upgradation ESM tools Projects

Identify Service Improvement Area and Implement in Production infrastructure

Good knowledge of business continuity planning and disaster recovery practices

Must have excellent communication skills

Flexible to work on shifts.

Thorough understanding of ITIL process