Customer Success & Product Specialist (Law Graduates)

Customer Success & Product Specialist

Location : Noida, Sector 1

Eligibility :

Law graduates interested in a career in Legal Tech

Experience : Minimum

1 year

preferred; however,

fresh law graduates

with a strong interest in legal tech are also welcome to apply.

Job Description

We are looking for motivated

law graduates

to join our team as

Customer Success & Product Specialists . This role combines client support, product understanding, and product coordination. As part of the

Customer Support &

Product Team , you will ensure clients have a smooth experience using our legal tech products while also contributing directly to ongoing product improvements.

Key Responsibilities

Client Support & Relationship Management

Serve as the primary point of contact for clients.

Provide timely assistance, maintain strong client relationships, and ensure overall satisfaction.

Solution Delivery

Understand client needs and workflows.

Offer suitable solutions and ensure smooth resolution of client questions, issues, or requests.

Cross-Selling, Upselling & Renewals

Identify opportunities to introduce additional products or features.

Support and drive contract renewals to enhance client retention.

Product Expertise

Develop a strong understanding of our SaaS-based legal tech products.

Guide clients on product features, usage, and best practices.

Feedback Collection

Gather client feedback, identify recurring themes, and

use these insights to drive product improvements as part of the product team .

Client Onboarding & Training

Conduct onboarding sessions, product demos, and training for new and existing users.

Performance Tracking

Monitor client usage patterns, adoption levels, and potential concerns.

Take proactive steps to address issues before they escalate.

Product Coordination & Management

Document client issues, feature requests, and feedback clearly.

Prioritize client-driven needs and collaborate internally to support enhancements.

Contribute to improving product usability, workflows, and overall customer experience.

Requirements

Law graduates (LLB / LLM)

with strong interest in legal technology.

Strong communication and interpersonal skills.

Analytical mindset with ability to understand client workflows and identify gaps.

Customer-first attitude with good relationship management skills.

Ability to work collaboratively within the product team and across supporting teams.

Prior experience in client servicing, product support, or legal research is an advantage but

not mandatory .