Job Summary :
We are seeking a detail-oriented and proactive professional to manage day-to-day operational activities ensure process compliance through call audits and maintain high-quality data reporting . The ideal candidate will possess strong analytical communication and management skills to drive operational efficiency and continuous improvement.
Key Responsibilities :
- Operational Management : Efficiently and timely manage daily operations while coordinating with internal and external stakeholders to ensure smooth workflow.
- Quality Audits : Conduct regular call audits to monitor service quality adherence to Standard Operating Procedures (SOPs) and identify areas for improvement.
- Process Improvement : Provide structured feedback and recommendations based on audit findings to enhance service delivery and operational effectiveness.
- Data Management : Maintain and update databases accurately using advanced Excel tools and formulas.
- Reporting : Prepare analyze and publish periodic operational and quality reports ensuring data integrity and actionable insights.
- Stakeholder Coordination : Collaborate with cross-functional teams to resolve issues streamline processes and ensure timely completion of deliverables.
- Problem-Solving : Address operational challenges proactively demonstrating sound judgment and effective decision-making skills.
Required Skills & Qualifications :
Bachelors degree in Business Administration Operations Management or a related field.Proficiency in Microsoft Excel (pivot tables lookups dashboards etc.).Strong analytical problem-solving and organizational skills.Excellent verbal and written communication skills.Ability to work independently and collaboratively in a fast-paced environment.Attention to detail and commitment to maintaining high standards of quality and accuracy.Preferred Qualifications :
Experience in process audit reporting or customer service quality monitoring.Familiarity with CRM tools or database management systems.Internship Duration & Stipend :
3 Months - Work from OfficeImmediate Joiner8000 to 15000Required Experience :
Intern
Key Skills
Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic
Employment Type : Full-Time
Experience : years
Vacancy : 1