Information Technology Specialist
Sharp BrainsSurat, Gujarat, India30+ days ago
Job descriptionAssociate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in desktop or technical support. Proficient with Windows 10 / 11, macOS, Office 365, and standard office software. Basic understanding of networking (TCP / IP, DNS, DHCP, VPN). Familiarity with Active Directory, user / group administration, and file permissions. Strong customer service and communication skills. Ability to troubleshoot and resolve technical issues independently. CompTIA A+, Network+, or Microsoft certifications (e.g., MTA, MCP). Experience with ITSM / ticketing systems. Experience in enterprise environments supporting 100+ users. Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP).
Key Responsibilities :
- Provide first-level contact and support for end users via phone, email, remote desktop, or in person.
- Troubleshoot and resolve hardware, software, and network-related issues (Windows, macOS, printers, VPNs, etc.).
- Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
- Support Office 365 applications, Active Directory, and other enterprise software tools.
- Log and track all incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, Freshservice).
- Escalate unresolved issues to higher-level support teams as necessary.
- Assist with onboarding and offboarding of employees (account creation, device setup, access management).
- Maintain IT asset inventory and ensure compliance with company IT policies.
- Assist in setting up and maintaining conference room equipment, AV systems, and telephony.
- Perform routine system updates, patching, and maintenance tasks.
Required Qualifications :
Preferred Qualifications :
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Information Technology Specialist • Surat, Gujarat, India
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