Ops Reporting Analyst

Key Responsibilities :

• Operational Reporting & Analysis :
• Track and analyse billable hours, shrinkage and other KPIs to measure operational efficiency.
• Develop, maintain, and present reports on operational output, productivity, and trends.
• Provide data-driven insights to help optimize resource utilization and workflow efficiency.
• Work Allocation & Scheduling :
• Allocate daily / weekly work assignments based on business priorities and workforce capacity. o Identify workload distribution challenges and escalate any resource constraints.
• Ensure adherence to established workforce planning guidelines and schedules.
• Data Management & Dashboard Development :
• Create and maintain dashboards and automated reports using Google Sheets, Google Data Studio, Power BI, Tableau, or Excel. o Where possible, improve reporting processes by leveraging automation tools such as Google App Scripts and Excel macros.
• Ensure the accuracy and consistency of data across all reporting platforms.
• Stakeholder Collaboration & Recommendations :
• Work closely with Operations Leaders and client POC to understand reporting needs and provide actionable insights. Typical Qualifications : (education, experience, knowledge, skills and abilities typically needed to perform this job)

Education : Graduates preferred.

The Operations Reporting Analyst is responsible for managing daily and weekly work allocations, tracking billable hours, shrinkage, and other key performance indicators (KPIs). This role supports the Operations team by providing accurate and timely data analysis, performance reports, and insights that drive process improvements and operational efficiency. The ideal candidate will have strong analytical skills, experience in reporting and workforce planning, and proficiency in Google Suite or other data analysis tools Foundever Job Description Form to be completed by Managers and sent for evaluation and retention 2 Job Description & Specification

Experience Target (in this job or a related function / field) :

Skills Required

reporting analysis, Capacity Planning, Ops, Power Bi, Mis