Key deliverables :
- Implement ERP / POS systems for new merchants ensuring seamless onboarding
- Manage regional merchant accounts and provide on-site support as needed
- Collaborate with tech and product teams to address feature needs and issues
- Train internal stakeholders and resolve complex operational queries
Role responsibilities :
Own merchant relationships and troubleshoot POS usage issuesDrive configuration and customization requests from merchantsProvide structured feedback to improve ERP system featuresAct as the liaison between client requirements and product development teamsSkills Required
Erp Implementation, Technical Analysis, System Knowledge, Account Management