Front Office Associate

Key Responsibilities

• Manage the hostel front desk – guest check-ins, check-outs, and reservations.
• Provide clear, polite, and effi cient responses to guest inquiries.
• Ensure smooth daily hostel operations and proactively resolve guest issues.
• Maintain billing records, handle POS transactions, and generate basic reports.
• Support hostel community events and activities to enhance guest experience.
• Coordinate with housekeeping and operations teams for seamless service delivery.