Sales Coordinator

Job Description

Sales Coordinator

The Sales Coordinator at Avana Medical Devices will be responsible for supporting the sales team, managing customer orders, coordinating with internal departments, and ensuring smooth sales operations. This role requires excellent organizational skills, attention to detail, and effective communication.

Key Responsibilities :

Sales Support & Coordination :

Assist the sales team in preparing quotations, processing orders, and managing customer inquiries.

Coordinate with distributors, channel partners, and internal teams for order execution.

Maintain and update sales reports, CRM records, and customer databases .

Order & Inventory Management :

Process sales orders, invoices, and delivery schedules efficiently.

Track order status and ensure timely deliveries.

Work with the supply chain team to manage stock availability and demand forecasting.

Customer Interaction & Communication :

Serve as the point of contact for customer inquiries related to pricing, product availability, and delivery timelines .

Provide after-sales support , including handling complaints and coordinating service requests.

Follow up with customers to ensure smooth transactions and maintain relationships.

Sales Reporting & Analysis :

Prepare monthly and quarterly sales reports for management.

Track sales performance, revenue, and target achievements .

Support sales forecasting by providing data-driven insights.

Administrative Support :

Assist in preparing sales presentations, proposals, and contracts .

Organize meetings, training sessions, and events for the sales team.

Ensure adherence to company policies and processes in sales operations.

Minimum Requirements :

Education & Experience :

Graduate in Commerce, Business Administration, or a related field .

2-5 years of experience in sales coordination, order processing, or customer support , preferably in the medical devices, healthcare, or pharmaceutical industry .

Skills & Competencies :

Strong organizational and multitasking abilities .

Excellent communication and problem-solving skills .

Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools .

Ability to work collaboratively with sales, logistics, and finance teams .

Requirements