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Technical Solutions Consultant - ITSM

Technical Solutions Consultant - ITSM

CoforgeNoida, Republic Of India, IN
1 day ago
Job description

Job Role : Presales Solution Architect – Observability, Automation & ITSM Tools

Location : Greater Noida, 5 days work from office

Experience : 8 to 12 Years

We are looking for a dynamic and experienced Presales Solution Architect with deep domain expertise in Observability, IT Operations Management (ITOM), Automation, Monitoring , and ITSM platforms . This role is ideal for professionals who thrive in client-facing environments and are passionate about crafting innovative solutions that drive digital transformation.

Client Engagement & Solutioning

  • Partner with sales and account teams to understand client needs and propose tailored observability and ITSM solutions.
  • Lead technical discovery workshops to assess current environments and identify gaps.
  • Design and present high-level and detailed solution architectures, including integration strategies and implementation roadmaps.

Proposal & RFP Support

  • Develop technical responses to RFPs / RFIs, including architecture, effort estimation, and value proposition.
  • Create impactful presentations, demos, and proof-of-concepts (PoCs) to showcase solution capabilities.

    • Thought Leadership

  • Stay abreast of industry trends and emerging technologies in observability, automation, and ITSM.
  • Contribute to internal knowledge sharing, whitepapers, and best practices.

    • Collaboration & Enablement

  • Work closely with product, engineering, and delivery teams to ensure feasibility and alignment of proposed solutions.
  • Mentor junior architects and presales consultants.

    • Skills & Experience

  • 8–12 years of experience in IT infrastructure, operations, and enterprise architecture.
  • Proven track record in presales or solution architecture roles with strong client engagement.
  • Expertise in Observability & Monitoring tools : BMC, Microfocus (OpenText), Dynatrace, AppDynamics, Splunk, New Relic, Datadog, ScienceLogic, SolarWinds, etc.
  • Strong knowledge of ITSM / ITOM platforms , especially ServiceNow (CMDB, Discovery, Event Management, Incident / Change Management).
  • Hands-on experience with automation tools : Ansible, Puppet, Chef, Terraform.
  • Proficiency in scripting languages : Python, PowerShell.
  • Excellent communication and presentation skills.
  • Ability to engage with C-level stakeholders.
  • Strong problem-solving and analytical mindset.
  • Experience in crafting solution strategies for large enterprise clients.
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    Technical Consultant • Noida, Republic Of India, IN