Director - Analytics & Technology

We are seeking an accomplished leader to head the Analytics & Technology group of our Omnichannel Activation business, driving data-driven decision-making and innovation for global pharma commercialization programs. The Director will oversee end-to-end analytics delivery, manage a multidisciplinary team of analysts and technologists, and lead the evolution of our Omnichannel Intelligence platform — including roadmap planning, integration, and product enhancements — to create a unified analytics ecosystem for the future.

Key Responsibilities

• Lead a large, cross-functional team spanning analytics, data science, data engineering, MLOps, BI, and application development.
• Oversee delivery of commercial analytics engagements — including forecasting, segmentation, pricing analytics, performance reporting, attribution analysis and promotion optimisation.
• Build and institutionalize frameworks, best practices, and technology standards for analytics delivery across pharma omnichannel promotion programs.
• Drive the product strategy, roadmap, and enhancement of the Omnichannel Intelligence platform, ensuring alignment with evolving client and market needs.
• Lead the integration of multiple omnichannel products and solutions into a unified, scalable next-generation platform, combining analytics, insights, and activation capabilities.
• Partner with business, product, and technology leaders to define and execute the analytics and platform roadmaps, enabling future growth and innovation.
• Stay abreast of emerging trends, technologies, and tools in analytics, AI / ML, Gen-AI, data engineering, and pharma commercialization to future-proof the business and enable innovation.
• Strengthen client relationships by demonstrating thought leadership, delivering measurable impact, and identifying opportunities for growth and account expansion.
• Participate in business development activities — including proposal creation, solutioning, and sales support — to drive new opportunities and strategic partnerships.
• Ensure delivery governance, operational discipline, and continuous upskilling across the team.

Qualifications & Experience