Sales and Operations

We are looking for a dynamic and driven Sales & Operations Manager to lead both pre- and post-sales processes for our Counselling as a Service (CaaS) business line. This role is pivotal in ensuring seamless coordination between clients, internal teams, and our career counselors' community. You will act as the bridge between sales execution, operational delivery, and client success.

Responsibilities

• Drive end-to-end sales cycles - from client engagement, need identification, proposal creation, to closure.
• Collaborate with the Business Development team to convert qualified leads into long-term partnerships.
• Understand client objectives and map offerings to deliver tailored career guidance solutions.
• Lead client onboarding and post-sales documentation.
• Coordinate the deployment of the career guidance product for individual counsellors.
• Monitor program delivery, timelines, and quality of service.
• Coordinate with the tech team for deployment, issue resolution, and feature feedback.
• Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement).
• Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements.
• Track counselor performance, share feedback loops, and build a culture of responsiveness.

Requirements

This job was posted by Mehak Garg from iDreamCareer.

Skills Required

CRM Tools, Excel Sheets