Contract Type : Contract (Long-term)
Location : Full remote from India
Start Date : ASAP
Languages Required : Fluent English
Experience Required : Minimum 6+ years, with at least 3 years in ServiceNow Order Management
Education : Engineering degree / University degree in Computer Science, Ergonomics, or related field (Bac+5 preferred)
Required Skills
Technical & Functional Expertise :
- Strong hands-on experience in ServiceNow development (6+ years total, 3+ years in Order Management).
- Good knowledge of ServiceNow modules : CSM, ITSM, SPM.
- Strong expertise in CSDM.
- Deep understanding of Workspaces, UI Builder, Flow Designer.
- Proficiency with integrations (scripted APIs, Integration Hub).
- Excellent knowledge of ServiceNow platform and core features (CMDB, applications, shared capabilities).
- Practical experience in portal management & customization.
- Strong experience in Service Catalog definition and setup.
- Ability to design, prototype, and transform ideas into ServiceNow solutions.
- Knowledge of sales and ordering processes (SPM processes a plus).
Professional Skills (Methods & Processes) :
Strong problem-solving and analytical skills.Experience collaborating with architects, BAs, and tech leads.Capable of translating user stories into ServiceNow features with minimal customization.Soft Skills :
Fluent English with excellent communication skills (ability to explain complex topics to non-IT stakeholders).Fast learner with proactive attitude.Strong teamwork skills – able to support and collaborate when challenges arise.Note : As part of the selection process, candidates will undergo a technical assessment.
Mission Description
You will join a core ServiceNow transformation program, with a focus on Order Management and Delivery processes .
Key Responsibilities :
Develop enhancements identified during UAT and review existing designs for improvements.Implement ServiceNow OM and CSM solutions, including :Simple order capture and orchestration.Complex order capture and orchestration with links to SPM & CSM.Integrations with third-party tools.Collaborate with ServiceNow Architect and tech leads to design and implement best-practice ServiceNow solutions.Ensure solutions align with platform standards and minimize customizations.Nice to Have
Exposure to large-scale digital transformation projects.Familiarity with global enterprise environments.Knowledge of SPM processes.Contract Details
Type : Freelance / ContractDuration : Long termRemote Work : 100% remote from IndiaCompensation : Competitive (to be discussed based on profile)