Director, Customer Relationship Management

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group / MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

We are seeking a strategic and results-driven Director of CRM with 17+ years of overall experience , including 10–15 years of deep expertise in the Salesforce ecosystem . The ideal candidate is a Salesforce expert with hands-on experience in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud , and a proven track record of delivering scalable, high-impact CRM solutions.

As Director, CRM, you will lead the end-to-end Salesforce development lifecycle , oversee multiple orgs, and manage strategic initiatives such as M&A integrations, customer-facing Experience Cloud sites , and cross-system data synchronization . You’ll implement modern DevOps practices, and align platform capabilities with evolving business needs.

We’re looking for a visionary leader who can bridge technical depth with strategic insight, build strong stakeholder relationships, and drive continuous improvement across our CRM ecosystem.

• We are open to considering candidates for our Bengaluru location as well, so please feel free to apply regardless of your preferred location.

Salesforce Proficiency :

Salesforce DevOps :

Team Management :

Technical Experience :

Communication :