Customer Success Analyst

Job Title : Customer Success Analyst / Product Analyst

Experience : Freshers (Education domain preferred)

Location : Chennai – Pallikaranai

Work Mode : On-site (Office)

Number of Positions : 6

Languages : English and Hindi (preferred)

About the Role

We are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing team. This role is ideal for recent graduates who are passionate about technology, customer engagement, and product innovation. You will act as a key bridge between customers, the product team, and engineering — ensuring smooth onboarding, successful adoption, and continuous improvement of our platform.

Candidates with an interest or background in Education Technology (EdTech) will be given preference.

Key Responsibilities

Customer Success & Support

• Manage and deliver customer support services efficiently.
• Execute implementation and support activities in alignment with defined processes.
• Ensure timely milestone sign-offs and proper follow-up on invoicing schedules.
• Act as a liaison between customers, the Product team, and Engineering teams to ensure clear communication and effective resolution of issues.
• Ensure high levels of customer satisfaction through proactive problem-solving and engagement.

Product Analysis & Insights

Customer Journey Optimization

Key Expectations

Preferred Qualifications

Why Join Us