Global CXL / SDL Manager

Job Description

Skill required : User-Generated Content Moderation - Content Moderation

Designation : Delivery Lead Manager

Qualifications : Any Graduation

Years of Experience : 12 to 22 years

What would you do?

Enable a superior brand experience, accelerates responsible growth and creates a secure environment. Global CXL / SDL will work with various teams across in scope locations. The lead will be a single point of contact for senior leadership internal and client facing interactions for the LOB. With radical new technologies, the lead will be positioned to provide industry shaping ideas and thought leadership. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.G., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support

program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for?

• Thought leadership
• Process-orientation
• Collaboration and interpersonal skills
• Corporate planning & strategic planning
• Detail orientation
• Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously
• Adaptable to learn new processes, concepts, and skills.
• Demonstrates the ability to work as part of a team adding positive attitude and business focus.
• Ability to work in a fast-paced work environment
• Ability to meet deadlines
• Enjoying challenging opportunities
• Ability to communicate in a dynamic environment throughout all management levels
• Ability to solve urgent matters and work under pressure
• Reliable, proactive approach to entrusted tasks
• Ability to establish a strong client relationship
• Sound decision-making and organizational skills
• Ability to present complex information to a variety of audiences
• Proficiency in MS office applications (Excel, PowerPoint and Word), knowledge of latest technology landscape is preferred
• Experienced in talent management and succession planning
• Experience in managing projects and data strategies for business outcomes