MIS + WFM Analyst

Job Title : MIS + WFM Analyst

Location : Kolkata

Experience : Minimum 3 Years

Employment Type : Permanent

Notice Period : Immediate to 30 Days

Shift : US Shift (6 PM – 3 AM)

About the Company

Our client is a growing leader in operations, analytics, and business support services. They work closely with global enterprises—especially US-based clients—to enhance performance, optimize processes, and deliver workforce efficiencies. With a strong focus on data-driven decision-making, they offer cutting-edge solutions across Workforce Management, MIS reporting, forecasting, and capacity planning.

Job Description

• Manage workforce planning activities including capacity planning, scheduling, and forecasting
• Perform Real-Time Analysis (RTA) and take corrective actions to meet SLA targets
• Create daily / weekly / monthly MIS reports
• Analyze performance trends, productivity, and SLA adherence
• Coordinate with US stakeholders during the shift
• Build and automate dashboards for workforce and performance metrics
• Handle intraday management, shrinkage tracking, and staffing requirements
• Utilize advanced Excel and reporting tools to deliver insights

Mandatory Skills

Workforce Management

MIS & Reporting

Technical Skills

Soft Skills

Important Note (Please Read Before Applying)

🚫 Do NOT apply if :

✅ Apply ONLY if you meet ALL mandatory skills above. Random / irrelevant applications will not be processed.