Accounts Manager/Customer Success– EMEA Market || CTC upto 16 LPATalentiser • Bengaluru, Karnataka, India
Accounts Manager / Customer Success– EMEA Market || CTC upto 16 LPA
Talentiser • Bengaluru, Karnataka, India
3 days ago
Job description2-5 years of experience in Customer Success or Account Management, preferably in SaaS or EdTech. Proven experience managing enterprise or mid-market clients in the Europe, Middle East, and Africa EMEA, market. Exceptional communication and relationship-building skills, with a customer-first mindset. Strong problem-solving and analytical skills, with the ability to manage multiple priorities. Proficiency with CRM or CS tools.
Hiring at AI Powered Childcare Management Software, B2B SaaS company.
Key Responsibilities :
- Own a portfolio of EMEA-based childcare centers and schools, building deep, meaningful relationships with center owners and directors.
- Drive product adoption and engagement by helping customers get the most value out of illumine.
- Conduct onboarding sessions, regular check-ins, and QBRs (Quarterly Business Reviews) to ensure customer success.
- Identify opportunities for renewals, upsells, and cross-sells within your accounts.
- Collaborate with internal teams, including Product, Sales, and Support, to address customer feedback and deliver quick, effective solutions.
- Track account health metrics, flag risks early, and take proactive measures to ensure customer retention.
- Represent the voice of the customer to help shape our product roadmap and customer experience.
- Consistently deliver delightful, high-touch experiences that reinforce illumine’s commitment to partnership and care.
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